Questions,
Answered
Most asked
Most asked
Most asked
Most asked
The books
How do you personalize the stories for each child?
What formats are the books available in?
What age range are the stories suitable for?
How many pages does each book have?
Can I preview the story before ordering?
Are the books written by real authors?
Photos & privacy
What kind of photo do I need to upload?
Will my child's photo be shared or sold?
How long do you store uploaded photos?
Can I delete my child's data after ordering?
Do you use AI to generate the illustrations?
Is it safe to upload photos of my child online?
Customization
What details can I customize in the story?
Can I add a sibling or friend as a character?
Can I change the dedication page?
Can I customize the book for a special occasion?
Can I edit the story after I've already personalized it?
Will the illustrations always look exactly like my child?
Toys & bundles
Do you sell toys that match the storybook characters?
What's included in the bundle packages?
Can I buy a toy without the book?
Are the toys safe for young children?
Can bundles be personalized too?
Do bundles ship together or separately?
Voice archive
What is the Voice Archive feature?
How do I record my voice for the story?
Can more than one person record different parts?
Is the recorded voice saved permanently?
Can I re-record a page if I'm not happy with it?
Does Voice Archive work with the printed hardcover?
Shipping & delivery
How long does shipping take?
Do you offer expedited shipping?
Do you ship internationally?
How can I track my order?
What happens if my book arrives damaged?
Can I change my shipping address after ordering?
Returns & edits
Can I return a personalized book?
What if I spot a typo after ordering?
Can I get a refund if I'm unhappy with the result?
How do I request an edit after checkout?
What's your policy on misspelled names?
Can I cancel an order after placing it?
Pricing
How much does a personalized book cost?
Do you offer discounts for multiple books?
Is there an extra charge for personalization?
Do you offer gift cards?
Are there subscription or membership plans?
What payment methods do you accept?
